What if my package is lost or damaged in transit?

Contact us with your order number and we'll work it out with Canada Post.

If your parcel seems lost

Check its progress on our order status page first. Tracking updates can pause while a parcel moves between facilities, so a short pause is usually nothing to worry about. If nothing has changed for several business days, contact us and we'll follow up with the carrier.

When tracking says delivered but you can't find it, ask your neighbours and anyone who might have taken it in, and look around your door and mailbox. If it still hasn't turned up, let us know.

If it arrived damaged

Send photos of the damaged stickers and the packaging through our returns page within 14 days of delivery. We'll reprint or replace the order at no cost to you.