What if I received a damaged or incorrect order?

That's not the experience we want you to have—let us fix it.

If your order arrived damaged, defective, or with the wrong items, contact us at support@sticksy.ca right away with:

• Your order number
• Photos of the issue (damaged items, incorrect products, packaging damage, etc.)
• A brief description of what's wrong

We'll review your case and send a replacement or reprint at no cost to you. There's no need to wait—the sooner you reach out, the faster we can make it right.